From initial consultation to going live typically takes 2–3 weeks. This covers our setup visit, any compliance certificates that need arranging, professional photography, smart technology installation, and platform listings. We move at the pace that suits you.

The property itself, furnished and in good working order. We take care of everything else — compliance checks and certification, professional photography, smart technology installation, and listing optimisation across all major platforms. We'll walk you through exactly what's needed at the initial consultation.

We require a minimum six-month initial commitment. Short-let income is inherently seasonal, and a six-month term gives the property time to move through different demand periods and reach its true earnings potential — a three-month window can paint a misleading picture either way.

After the initial term, either party may terminate the arrangement with three months' written notice. This lead time allows us to honour existing bookings, manage the transition properly, and hand everything back to you in good order.

Yes, but this needs to be planned in advance. We require a minimum of four weeks' notice to block dates for owner use, and those dates cannot overlap with bookings already confirmed in the calendar — those stand.

We are not able to accommodate last-minute or same-day requests for owner access. The property is an operational short-let business during the arrangement, and guests, cleaning schedules, and platform commitments take precedence. If you anticipate needing regular access for personal use, we'd recommend discussing this with us before signing up so we can factor it into the calendar strategy.

All compliance work — EICR (electrical installation condition report), gas safety certificates, fire risk assessments, and any other certifications required for short-let properties in your area — is coordinated through our partners at CHAPS (Complete Home and Property Solutions). They handle the surveys, arrange any remedial work needed, and issue the certificates directly.

We manage the whole process on your behalf and advise on exactly what's required based on your property during the setup stage.

Properties available for short-let for at least 140 nights per year — and actually let for at least 70 — may qualify to be assessed for business rates rather than council tax. In many cases this attracts small business rates relief, potentially reducing your property's annual rates liability to zero.

We handle the Valuation Office Agency application entirely on your behalf as part of our management arrangement, at no additional cost.

Every property we manage is set up with a smart keyless lock, giving guests a unique entry code per stay — no physical keys to manage or hand over. We can also install exterior security cameras, smart thermostats for energy management, and noise monitoring devices where appropriate. We'll advise on the right setup for your property.

Our ongoing management fee is 18% of gross booking revenue. There is no monthly retainer, no admin fees, and no hidden charges. You only pay commission when we generate income for you.

We retain all booking revenue throughout the month and pay all operating expenses on your behalf — cleaning, laundry, OTA platform fees, and any other running costs. At the end of each month we send you a full itemised statement showing every booking received and every expense paid. Your income — gross revenue minus expenses and our 18% commission — is transferred to you at the same time. No invoice from you required.

For statement purposes, a booking is included in the month in which it checks out, provided checkout falls on or before the 5th of the following month. For example, a booking running from 30 September to 4 October would appear in the September statement. Any checkout falling on the 6th or later carries into the next month's statement.

We use dynamic pricing tools that adjust nightly rates based on local demand, seasonality, local events, and competitor data. Our aim is to maximise your income without sacrificing occupancy — a balance that consistently outperforms fixed pricing over time. You'll see the results reflected in your monthly statement.

We list across Airbnb, Booking.com, Vrbo, and the Nesting Hub website. All listings are managed centrally so calendars stay in sync and there is no risk of double-booking. We handle all platform accounts, optimise listing content, and manage reviews.

Yes — from initial enquiry and booking confirmation through to check-in instructions, any in-stay queries, and check-out. You don't need to be available to guests at any point. We are the single point of contact for your guests throughout their stay.

We photograph and inspect each property before and after every stay as standard. Guests are required to agree to our house rules and a damage policy at the point of booking. Where damage occurs, we handle all guest communication and any claim process on your behalf and keep you informed throughout.

Your detailed monthly statement gives you a full picture of every booking and expense. We're also always available to discuss performance, upcoming bookings, or anything else you'd like to know. If you have questions at any point, just get in touch.